Shipping & Returns

SHIPPING

We aim to dispatch all orders within 48 hours of purchase.
For pre-order items, dispatch will happen around the release date shown in the product description. Occasionally, delays can occur due to factors outside our control, such as supplier issues.

Estimated delivery times:

  • EU (postal service): ~7 working days
  • Rest of the world (postal service): up to 14 working days (customs may affect timing)
  • Courier service: 2–7 working days

Delivery times are approximate, and some orders may be delayed by customs or postal services beyond our control.

All parcels are registered and insured.

If your order hasn’t arrived within a reasonable timeframe, please contact our Customer Service at services@8merch.com


RETURNS

We want you to be completely happy with your purchase. If you’re not, you can return items within 14 days of receipt in their original, unused condition and packaging for a refund.

Important information:

  • Customers are responsible for return shipping costs.
  • Customs fees for returns from outside the EU must be prepaid. Returns must be shipped under Incoterms DDP (Delivered Duty Paid); parcels sent without paid customs may be refused.
  • We do not offer exchanges. To get a different item, please return your original purchase for a refund and place a new order.
  • Please contact Customer Service at services@8merch.com before sending any returns. We recommend tracked shipping, as we cannot accept responsibility for lost or damaged parcels.
  • Refunds are processed within 14 days of receiving your return.
  • Postage costs are non-refundable unless the item is faulty or damaged.
  • Returns sent after 14 days may not be accepted.

For more information, please see our Terms & Services